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Web chat program enables visitors of your site to communicate with representatives of the company to provide them online assistance regarding their product and services. Live help software enables company executives to send instant answer to customers queries by sending pre written or canned messages. Web based online chat service can be easily transferred from one support staff to other in case customer needs any additional support regarding company product. Live customer support program sends sound and visual alert to notify company representatives whenever visitor request for chat. Software facilitate to mail chat transcript to email address defined by the visitors which can be latterly viewed by the customer. Live support system gives permission to operators to block IP address of unwanted website visitors who are interrupting and wasting operator??™s precious time. Help desk live chat application facilitate website visitors to leave offline messages in case company executives are out of service or not available for live assistance.
Features of Live chat software:
* Allows real time communication between company representative and website visitor.
* Software allows operator to connect with other operator during chat session to solve complex queries.
* Program increases sales of online based business like Travel, Insurance, Real state, E-commerce etc.
* Software works on any windows operating system including Windows 98, 2000, 2003, ME, NT, XP and Vista.
* Facilitate executives to block IP address of unwanted website visitors.
* To use this tool your web hosting should support .NET 2.0 or higher and MS SQL Database.
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