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Ensure success delivery of your messages: Select providers with track record of high delivery rates good network coverage and positive customer reviews. Ensure the phone number is correct of recipients. International number has country code. Check and right correct country code. Gateway provider may offer tools validate and format phone numbers in your recipients list. Clean and update your contact list. Regularly check and remove inactive number and opt out. Non fictional and inactive number can negatively affect your delivery rates. SMS Messages has limit of 160 characters in standard GSM encoding. Some gateway may allow you to use alphanumeric ID or numeric sender ID. Keep track of your gateway provider network performance and uptime. For critical messages you may want to consider using multiple gateway and providers as redundancy measures. Successful delivery many several factors’ Recipients network coverage, phone setting carrier policies are also playing a role. Conducting testing with smaller batch of messages before sending large scale campaigns. *Bulk SMS Gateway providers Customer Support: Providers offers live chat support, enabling customer to get real assists from support agents. Providers also have phone support for directly speak to customer agents. Providers maintain community forums where clients are interacted, share their experiences and support staff. Providers offers training session and onboarding assistance to understand the platform. Providers extend their customer support to social media platforms where their respond to queries and comments from clients and potential customer. Client can support teams via email from complex issues or for those that don’t require immediate response. Providers have offer SLAs to guarantee a certain level of service quality, uptime response for critical issues. Closely understand customer needs and ensure smooth service delivery.
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